FAQ

Where are you based?

 

We are Perth based and most of our in person consultations are included in our prices, however for those interstate or international other forms of communication are available such as FaceTime, Skype or even a simple email.

 

We are here to meet your needs anywhere in the world!

 

How limited am I to customising products?

At Bolton Creations we strive to make things as personalised as possible. The only way we can achieve this through the website platform, is through diligent communication. We are here to give you exactly what you want and not settle for less!

 

What if I want something completely different to what's on your website?

We are always looking for new projects to make, head to the Contact us page and submit your request, we will get back to you as soon as we can with whether or not we can make your project or not!

 

How can payments be made?

We can accept, Debit/Credit card & Bank transfer for deposit. Balance can be paid by Debit/Credit Card, PayPal and Afterpay!

 

Do you have Public Liability Insurance?

Yes, we have 1 million public liability cover.

I just placed my order. How long will it take to get it?

We completely understand the excitement of receiving a special package to your door :)

During non-peak times of the year, because our personalised products are made to order, our recommendation is for customers to allow 10-14 working days for their gorgeous items to be created, sorted and packaged. This refers to the time to make your order - before the Postie collects it - although often it's much quicker than this.

We can let you know that  most items in our range will be made and on their way to you within 14 working days. However, it really does depend on which type of product/s you've purchased and where we're at in our production schedule at the time. Your order could be shipped 2-3 days after you’ve placed it, or it could take up to 14 working days before it’s on its way to you.

If you're unsure about your order arriving in time for a special occasion, we're happy to help meet an achievable time frame (outside of peak periods). We just need to know about it in advance, so feel free to shoot us an email or call for a quick chat, and we'll let you know what's possible :)

I’ve already placed an order but I want to add something to it now. Can I do this to avoid paying for shipping twice?

Yay - so glad to hear you’d like to order some more of our products.

Sometimes, during non-peak periods, we can add extra items to your original order to help you save on shipping, but it depends on what you’re ordering and where your original order is in our production queue. However please know this just isn't possible during peak periods, such as during the lead up to Christmas.

The best thing to do is get in touch with us ASAP and and we can go from there. Just email us at support@boltoncreation.com

I live locally and would like to pick up my order. Can I do that?

Our office is located in Baldivis, in the South regions of Perth, so if you're not too far away, you're more than welcome to pop in to pick up your order when it's ready. This often means you can have it in your hands sooner too!

Just make sure you call or email us once you place the order to let us know and we’ll make a note to let our dispatch team know that you'd prefer to pick up, rather than have it posted. 

When your order is ready to collect, one of our team members will give you a call to let you know and then after you've popped in to pick up, any postage charges you paid when placing the order will be refunded back to the method of payment.* This will be finalised within a couple of days of pick up :)

*Any orders processed using Afterpay will receive a discount code to the value of the postage costs paid. All other orders will receive a refund of postage charges